Lost progress of account

So I used to play around when the game first came out and quit after a while. I wanted to get back into the game, used the same Game Center account I did back then, and did not have any progress even though my old friends were in my friends list as a lvl 1 account. So I tried looking for my old account on RoyaleAPI and it was there, so tried to contact in game support but the bot could not find my account, no live chat. Tried sending a mail to support but they said there is nothing to be done by them, only option is to use in game chat. Anyone who has experienced something similar and fixed it?