Long story short but a month ago my mailbox got hacked. Seeing Supercell ID messages in my mail list, he decided to log into my account. He changed the mail and activated the new feature Account Protection with his phone number, which I didn’t have since it wasn’t released in my region yet. Apparently, you cannot disable this feature and that’s the beginning of my issues: it is supposed to protect the owner, so me, and I’m literally getting robbed because of that. I can indeed prove I am the owner, I played this account for almost 7 years, never broke the rules, I have videos, pictures and more. More important I have the purchases receipts and the credit card I’ve paid with.
I’ve contacted countless times the support, by mail, in-game, on social medias, tried to talk to content creators but no solutions yet. I’m fairly tired to receive the same automatic answers from support or being redirected to Sparky bot, especially when this doesn’t resolve my issues. It feels like their agents don’t read what I’m writing, or are limited in their answers but for sure won’t offer the kind of assistance I’m seeking.
I feel like posting here is my last resort, I dont wanna be robbed because of that stupid feature and let away a maxed account. I’m aware you probably won’t be able to help me directly and I’m sorry to post this here but I’ll be grateful forever if you can atleast show some light around my case.