I'm looking for a contact from Supercell

Hello guys,

Long story short but a month ago my mailbox got hacked. Seeing Supercell ID messages in my mail list, he decided to log into my account. He changed the mail and activated the new feature Account Protection with his phone number, which I didn’t have since it wasn’t released in my region yet. Apparently, you cannot disable this feature and that’s the beginning of my issues: it is supposed to protect the owner, so me, and I’m literally getting robbed because of that. I can indeed prove I am the owner, I played this account for almost 7 years, never broke the rules, I have videos, pictures and more. More important I have the purchases receipts and the credit card I’ve paid with.

I’ve contacted countless times the support, by mail, in-game, on social medias, tried to talk to content creators but no solutions yet. I’m fairly tired to receive the same automatic answers from support or being redirected to Sparky bot, especially when this doesn’t resolve my issues. It feels like their agents don’t read what I’m writing, or are limited in their answers but for sure won’t offer the kind of assistance I’m seeking.

I feel like posting here is my last resort, I dont wanna be robbed because of that stupid feature and let away a maxed account. I’m aware you probably won’t be able to help me directly and I’m sorry to post this here but I’ll be grateful forever if you can atleast show some light around my case.

Thanks.

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Up, still looking for an answer

Surprised no one has been able to give you a firm answer on how this can be resolved. I think unfortunately, even SML (founder of RoyaleAPI) can’t provide help. SuperCell’s support has always been a crap shoot when it comes to losing accounts or even requesting for help. Keep bumping your post until they see it. They would be dumb to not respond to this since this is a support page.

Wish you the best of luck in recovering your account!

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Up, still looking for an answer

Up, still looking for an answer

I am currently in the same boat, never knew the feature was available since I don’t log in to the game as often. Tried to contact support and was shocked when they prompted for a phone number. Hopefully there will be a solution to this issue.

Up, still looking for an answer

Hi, not sure how this is related to RoyaleAPI. If Supercell’s support didn’t solve your issue there’s nothing we can do about it.

Hey, thanks for replying alpe.
I’m aware this is not really the place to ask but I have no reach on Twitter. I know you can’t resolve my issue personally but I just need this story to get at Supercell ears.

Up again and again.